This Refund Policy governs the sale of digital training content on STRIQE.co.uk (the "Site") and operates under the jurisdiction of United Kingdom law. By purchasing digital training content, you agree to the terms outlined below.

 

1. Cooling-Off Period

Under UK distance selling regulations, consumers have the right to cancel their purchase within 14 days of the transaction. However, this right is waived if:

• You have completed more than 25% of the course content, as this constitutes significant use of the digital product.

• By accessing and completing over 25% of the course, you acknowledge and agree to waive your cooling-off rights.

 

2. Faults or Performance Issues

If the digital training content is faulty or does not perform as described, you are entitled to the following remedies:

• Repair or Replacement: STRIQE will provide a repair or replacement of the faulty content within a reasonable timeframe.

• Refund: If repair or replacement is not possible, you may request a refund. Refunds will be processed within 28 days of the request.

 

Faults or performance issues related to the Site (e.g., downtime or technical errors) will be addressed promptly. Please report issues to help@striqe.co.uk, and we will work to resolve them as soon as reasonably possible.

 

3. Exclusions

Refunds will not be provided in the following circumstances:

• You have completed more than 25% of the course content.

• The fault arises due to misuse or unauthorized modifications of the digital content.

• You no longer wish to use the content for reasons unrelated to its quality or performance.

 

4. Reporting Issues

To request a refund or report a fault, please contact help@striqe.co.uk with the following details:

• Your name and contact information.

• Proof of purchase (e.g. receipt or transaction ID).

• A description of the issue.